At Weddingsday, we have developed a 'Business Charter' - a set of five rules, that we promise to abide by at all times.
When you do business with anyone it is essential that you know who you are dealing with - you are committing to spending time and money with these people and you need to know that they care about more than just your cash.
However, how many of you reading this can say that you know anything about the companies you currently advertise with? Not many I would guess - as well as being faceless, many big companies these days sadly seem to get your money and run, disregarding any degree of customer care along the way.
We at Weddingsday are different, and to prove it we have developed our Business Charter - it is freely available on the site for you to read at any time and is set out below:
Rule #1: We value each and every customer. Regardless of whether you spend £5 or £5000 with us, we will apply the same high levels of customer service to one and all.
Rule #2: We have worked hard to develop a pricing structure that is inclusive, not exclusive, and we intend to keep it this way. Naturally, price increments may occur each year but you will not see the huge price hikes you see elsewhere. Every wedding company from the one-man-bands to the multi-national corporations can afford to increase their visibility and promote their business via Weddingsday.co.uk.
Rule #3: We are a professional organisation with family roots in the North East of England and we value plain English. We tackle everything in a friendly and approachable manner and tell it like it is. What this means to you, is that you can be sure that you will always be dealing with down to earth people with a 'make the customer happy and don't try to pull the wool over their eyes' mentality.
Rule #4: We respect our clients. We don't employ pushy salesmen and we don't offer commission. Our sales advisors will provide you with all the information you need, answer any questions you may have then leave it up to you to make the decision. We will follow up on leads and look to ensure that no enquiry if left open, but we will never try to push you into a corner and twist your arm to sign up for something you don't really want, and that's a promise.
Rule #5: We will listen. We actively encourage feedback from our business clients and we are always striving to improve. If you have any comments, positive or negative, we urge you to please let us know about them.